Terms and Conditions
Terms and Conditions for Proactive Garage Door RepairÂ
Terms and ConditionsÂ
Last updated: October 3, 2026Â
Please read these terms and conditions carefully before using Our Service.Â
Interpretation and DefinitionsÂ
InterpretationÂ
The words of which the initial letter is capitalized have meanings defined under the following conditions.Â
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.Â
DefinitionsÂ
For the purposes of these Terms and Conditions:Â
- Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.Â
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Proactive Door LLC.
- Country refers to: United StatesÂ
- Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.Â
- Service refers to the Website.Â
- Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.Â
- Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.Â
- Website refers to Proactive Garage Door Repair, accessible from https://proactivedoor-static.pages.dev/Â
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.Â
AcknowledgementÂ
These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.Â
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.Â
By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.Â
You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.Â
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.Â
Links to Other WebsitesÂ
Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.Â
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.Â
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.Â
TerminationÂ
We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.Â
Upon termination, Your right to use the Service will cease immediately.Â
Limitation of LiabilityÂ
Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.Â
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.Â
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.Â
“AS IS” and “AS AVAILABLE” DisclaimerÂ
The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.Â
Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.Â
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.Â
Governing LawÂ
The laws of the State of Ohio, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Service may also be subject to other local, state, national, or international laws.Â
Disputes ResolutionÂ
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.Â
For European Union (EU) UsersÂ
If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.Â
United States Legal ComplianceÂ
You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.Â
Severability and WaiverÂ
SeverabilityÂ
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.Â
WaiverÂ
Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.Â
Translation InterpretationÂ
These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.Â
Changes to These Terms and ConditionsÂ
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.Â
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.Â
Estimates, Prices and Offers
Estimates are free. We give you the exact price before any work starts. Coupons and offers: one coupon per job, mention it when you book; they cannot be combined with other offers or the maintenance plan discount, and apply to homes only unless stated otherwise. Offers may change or end at any time.
Our Money-Back Workmanship Guarantee
Our money-back guarantee covers our workmanship for 1 month from the date of service. If our workmanship is not right, call us at 440-876-4444 and we will make it right or refund the labor for that work. It does not cover parts or products (they carry their manufacturer’s warranty), damage from accidents, misuse or weather, or work done by others.
Trademarks
Proactive Garage Door Repair®, Proactive Door® and the Proactive logo are registered trademarks of Proactive Door LLC. You may not use them, or copy our photos and videos, without our written permission.
Legal Notices
Website security. Trying to hack, attack, overload or get into this website or our systems without permission is against the law, including the federal Computer Fraud and Abuse Act and Ohio law. We keep records of these attempts and report them to the authorities.
Respect for our team. Our technicians come to your home to help you. We may refuse or stop service if a team member is threatened, harassed or put in danger, and we report threats to the police.
Written estimates are the only price. Before we start any work, we give you a written estimate by text, email or on our tablet. Our price for a job is only the price written on your estimate or invoice. A number you remember from a conversation is not a quote. If anything is unclear, ask us to put it in writing before you agree to the work. You can always ask us for a copy of your estimate or invoice.
Reviews and false statements. We welcome honest reviews of our work, good or bad, and we never punish anyone for sharing an honest opinion. A review that states false facts is different. Examples are describing a job we never did, a price we never charged, or an invoice that is not ours. If a review or post states false facts about our company or our team and the writer has no proof, we take it very seriously. We may reply to the review with the facts and the written estimate or invoice for that job (without personal details), ask the review site to remove it and, when needed, our attorney will take legal action, including in court.
Protecting our name and our team. No other company or person may use our name, logo or trademarks to get customers, pretend to be us or to work with us, make false statements about our company or our technicians to customers, or harass or threaten our team. These actions can break federal trademark law (the Lanham Act), the Ohio Deceptive Trade Practices Act and defamation law. We will refer them to our attorney and take legal action when needed.
Legal representation. Proactive Door LLC is represented by Victor A. Mezacapa, III, Esq., Senior Partner at Gertsburg Licata Co., L.P.A. (gertsburglicata.com). Legal notices about this website or our services can be sent to our attorney.
Contact UsÂ
If you have any questions about these Terms and Conditions, You can contact us:Â
- By phone number: 440-876-4444
- By email: sales@proactivedoor.comÂ
