LICENSED · BONDED · INSURED
Proactive Garage Door Repair ®
Clear coverage on repairs, new doors and openers.
9,412 jobs and service calls in 216 towns since 2022.
Pins are placed near the job's neighborhood, not on the house, to protect our customers' privacy. Pins with a camera have photos from the job. See all our projects map ›
Current offersReal savings from Proactive
One coupon per job. Mention it when you book. Cannot be combined with other offers or the maintenance plan discount. Homes only. See all current offers
When we fix or install your garage door, we stand behind the parts we use. Here's how our warranties work, in plain words. Every job also comes with our Money-Back Workmanship Guarantee (conditions apply; ask us for details). The estimate is free, and you get the exact price before any work starts.
| What | Warranty | Good to know |
|---|---|---|
| Home repairs | Your choice of a 1, 3, 5 or 10-year plan on the parts we install | Labor is covered for 3 months. Each plan includes one service visit. |
| New garage doors | Manufacturer warranty of 5, 10 or 15 years, or lifetime | Depends on the door model. We explain it before you order. |
| New openers | Manufacturer warranty of 5 or 10 years | Depends on the model. Remotes, wireless keypads, belts and sensors aren't covered. |
| Commercial work | 1-month labor warranty | New commercial doors and operators also carry their manufacturer's warranty. |
For home repairs, you choose the plan that fits you when we write up the job: 1, 3, 5 or 10 years on the parts we install, such as springs, cables, rollers and hinges. Longer plans usually go with higher-cycle parts, like high-cycle springs that last longer. We explain the options before any work starts.
Labor is covered for 3 months from the repair or installation date. Each plan includes one service visit during the warranty period, and more visits are available through our maintenance plan.
A broken torsion or extension spring leaves the door too heavy to lift safely and is the most common garage door failure in Northeast Ohio winters. Because a spring under tension is dangerous to handle, this is a job for a trained technician. We cover it in full on our dedicated page.
Openers are built to last 10 to 15 years, but they slow down, get noisy, or stop responding when they wear or lose alignment. We diagnose and repair LiftMaster, Chamberlain, and Genie openers, and handle new opener installation on our
Garage door cables carry the full weight of the door alongside the springs, so a frayed or snapped cable makes the door unsafe to operate. Proactive replaces worn lift and retaining cables for residential and commercial doors, inspects the drums and pulleys for related wear, and restores safe, balanced operation. Our technicians handle this repair every day.
Worn rollers make a door move roughly, run loud, and put extra strain on the opener and tracks. We replace damaged rollers with quiet nylon rollers for smoother, quieter operation and check the surrounding hardware while we are there. Staying ahead of roller wear protects the rest of the door and helps you avoid a larger repair later. If a roller has already failed, we can usually replace it the same day.
When a door will not respond or reverses for no reason, the cause is often the remote, the receiver, or a misaligned safety sensor rather than the door itself. Proactive diagnoses remote and sensor faults, realigns and tests the photo-eye sensors, and reprograms remotes and keypads so your door opens reliably and stops safely on an obstruction.
A door stuck open, a spring that snapped under tension, or an entrance you cannot secure needs a fast response. Proactive Garage Door Repair is available 24/7 across Brunswick and Northeast Ohio, and a real human answers, never AI.
Emergency garage door repair, available 24/7 →Like every garage door warranty, ours covers defects in the parts we supply and install. It doesn't cover:
Your invoice lists the full terms for your job. If you're not sure whether something is covered, just call us.
Trusted and Trained Experts
Same-Day Service
Money-Back Workmanship Guarantee
Free Estimates
Old Door Removal & Haul-Away
Warranty Options of 1, 3, 5 or 10 Years
Available 24/7
Same-Day Service on Most Calls
Your exact price, before any work starts. Every door is different, so we inspect it for free and give you the full installed price first.
The best way to keep your door running and your warranty simple: book a $49 tune-up once a year, don't adjust springs or cables yourself, and call us if the door starts to sound or move differently.
Weekends cost the same as weekdays. We'll give you the price on the phone before we come.
Proactive installed the garage opener on my door
Excellent, quick, and professional service! I highly recommend.
Poactive was very professional and stayed late to repair our springs so there was no problems. Highly recommend!
Fast and honest repair. Great service and advice. Next day service !
Quick and effective repair of issue. Friendly.
Came out during scheduled time. Was quick and efficient.
Very friendly and knowledgeable with our door problems. Clearly able to do work professionally. Highly recommend Proactive!
Installed new door & opener. Great service from initial service appt to installation.
Excellent service and highly recommended! I called them initially for routine garage door maintenance, but during the inspection, they identified that the spring was broken. I had been experiencing issues in the past with the garage door not opening or closing properly, and they were able to identify the underlying problem quickly. They recommended replacing the spring with higher-quality rods and drums, and I’m very happy with the result. I could immediately feel the difference after the repair—the garage door feels much stronger, smoother, and more secure than before. The team was professional, knowledgeable, and took the time to explain what needed to be done and why. I really appreciate their honest recommendation and quality of work. Great experience from start to finish. I would definitely recommend them to anyone needing garage door repair or maintenance!
We called proactive they came on time and great service and wonderful to work with the company
I had a great experience with Proactive Garage Door Repair for my new garage door installation. The team was professional, knowledgeable, and did an excellent job from start to finish. They arrived on time, explained everything clearly, and made sure the installation was done properly. The new garage door looks great and works perfectly. The pricing was fair, and the whole process was smooth and stress-free. I highly recommend Proactive Garage Door Repair to anyone looking for a quality garage door installation!
Proactive company replaced the conver kit, very good quality and, great job! Thanks
Damage from a car or a storm is often covered. Normal wear, like a broken spring, usually isn’t. We give you photos and a written estimate for your claim, and we can work directly with your insurance company.
You choose a 1, 3, 5 or 10-year warranty plan on the parts we install, and labor is covered for 3 months. We explain the options before any work starts.
Yes, for 3 months from the repair or installation date. Each plan also includes one service visit during the warranty period.
It depends on the part and your door: a small non-insulated door needs lighter, cheaper parts than a heavy insulated or wood door. We inspect for free and give you the full installed price before any work starts. Weekends cost the same as weekdays.
New doors carry the manufacturer’s warranty: 5, 10 or 15 years, or lifetime, depending on the model. We tell you which one applies before you order.
New openers carry the manufacturer’s warranty of 5 or 10 years, depending on the model. Remotes, wireless keypads, belts and sensors aren’t covered by the opener warranty.
Commercial installs and repairs come with a 1-month labor warranty, and new commercial doors and operators also carry their manufacturer’s warranty.
We stand behind our work. If our work isn’t right, we make it right or refund the labor. Conditions apply, so ask us for the details before your job.
Call (440) 876-4444 with your invoice handy. We’ll schedule a visit, usually the same day. We call you when we’re on the way.
We are an authorized dealer for Clopay, Amarr (Amarr by Andersen) and Wayne Dalton garage doors, and for Genie, LiftMaster and Chamberlain openers. We also repair Craftsman openers and service C.H.I. doors and most other brands.
Proactive is based on Nationwide Pkwy in Brunswick and serves 173 towns across 15 Northeast Ohio counties. Bold towns link to their city page, and our service areas page lists every county.
Call (440) 876-4444 and we'll look up your job and explain your coverage.
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